Chicopee and the surrounding towns we cover were mostly built out between 1938 and 1989, with the median house going up around 1965. That means a lot of the garage doors and hardware in this service area are original torsion setups, or a second-generation replacement that's now itself decades old. Steel hardened at that speed of production wasn't built for a 60-year service life without attention - the springs stretch out, the bearing plates wear a groove, and lubrication that was fine in 1975 has long since dried to a crust.
The climate compounds it. This area sits in a severe cold band, and a garage door goes through more freeze-thaw cycling in a winter here than in a mild climate over several. Metal contracts, nylon rollers get brittle, and any moisture that got into a cable strand in November turns into rust by March. A door that's never been serviced doesn't fail gradually - it fails on the coldest morning of the year, when the spring is under the most tension it will ever see. That's not bad luck. That's a 1965-era door meeting a New England January with no maintenance history behind it.